Return and refund
RETURNS
To return your product, you must send it to the following postal address: V'y d'Echallens, Villars-le-Terroir, vaud, 1040, Switzerland. If you receive a refund, the return shipping cost will be deducted. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item worth more than CHF 75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
The return of certain types of goods is not permitted. Thus, perishable foods, such as already eaten dog treats are not accepted, however we sell you in packs of 3, so you can return the packages 2 other unused packages and we will refund you.
We require a receipt or proof of purchase. Do not return your purchase to the manufacturer. In some cases, only partial refunds are granted. Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part. Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied. If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days. Delayed or Missing Refunds (if applicable) If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take a little time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and have still not received your refund, contact us at the following address: info@annenetanimals.ch. Sale or promotional items (if applicable) Only regular priced items are refundable. Unfortunately, sale or promotional items are not. Exchanges (if applicable) We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to info@annenetanimals.ch and send your item to: V'y d'Echallens, Villars-le-Terroir, vaud, 1040, Switzerland. Gifts If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post. If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
The Peasant Jokey
How am I different from the market?
First of all,
I supply myself exclusively with products made in the EU.
From innovative suppliers who produce natural and artisanal foods.
Concerned about animal welfare and the environment.
Secondly,
While immersed in this environment, I noticed that certain participants and their close friends who owned horses, dogs and cats used doping, dietary misinformation, mental ill-being, and sometimes even mistreatment.
Over the years, sharing my grandfather's voice with everyone has become obvious.
Because, despite the mentalities specific to his time, he already had a deep respect for his animals whom he saw as teammates.
Moreover, he will find himself falling in love with his mare Vada without whom he would never have had his title. And who will stay by his side throughout his life!
In the end ,
I want to offer all budgets the possibility of having responsible and healthy products for their animals, the goal is not to impose plant-based, natural or even artisanal products, it is simply to be aware of the damage from the PETFOOD industry and supplement the diet with nutrients or superior quality care!